The business
Aquavape is a leading independent vaping company based in Bolton, Lancashire.
The problem
Aquavape absolutely relies on fast, reliable broadband because everything they do is online. When they expanded to multiple sites, they were extremely busy but calls were being missed.
The organisation expanded further and acquired a larger building. This became the main hub for the company and housed the customer service and sales teams.
However, their current broadband wasn’t sufficient to meet the demand.
We have a busy sales and customer services team, operating over multiple locations, after months of suffering with poor internet, we reached out to CTR.
CTR listened to our requirements and recommended a leased line for stability to keep the team online, and VoIP phone services to enable us to run smoothly from multiple locations.
What a difference it has made! CTR Services installed access points and Unifi Wifi throughout the building, our team are now always online and ready for the next call.
•••
Laura Cope, Marketing and Communications, Aquavape
The solution
CTR moved all the sites over to VoIP. This means that if calls are not answered at the intended site, they are easily dealt with at one of the other sites. And, crucially, none are missed.
At the main hub, CTR installed a leased line to meet the speed and stability requirements of the company. They also have a premium Service Level Agreement (SLA) in place. Meaning that if something goes wrong with a connection, they can be back online within 4-5 hours – even at weekends.
As part of their VoIP system, Aquavape uses a feature called Auto-Attendant. This clever component routes calls to the correct site or department so that lines are not taken up unnecessarily.
